Customer Service Policy

All pre-purchase consultation requests including product application scenarios, ingredient safety and scope of application will be replied within 8 working hours via email and site message center. Our support team will provide customized matching suggestions based on regional pest types and indoor environmental conditions without exaggerated product performance promises.

We conduct double packaging for fragile and moisture-prone pest control goods before shipment. Every parcel will be attached with official storage notes and usage reminders. We will automatically send logistics tracking updates to registered user emails once parcels leave regional warehouses, and synchronize abnormal logistics alerts such as delivery delays and customs detention.

We support returns and exchanges for unopened, intact factory-sealed products within 30 days after order delivery. All returned items must retain original labels, packaging and complete accessories, and cannot have traces of human use or storage damage. Buyers bear return shipping fees for personal reason returns, while we cover all fees for quality-defective product returns.

For quality problems including formula failure, packaging leakage and ingredient deterioration caused by production defects, we provide two solutions: free replacement with priority shipment or full unconditional refund. Refund applications will be reviewed within 3 working days, and funds will be returned via the original payment channel within 5 working days after approval.

We strictly protect user personal data including shipping addresses, payment information and browsing records. We will never share, sell or lease user private data to third-party commercial institutions. All user data is stored in encrypted cloud servers compliant with GDPR, and will be permanently deleted at user's request after order completion.

We reserve the right to refuse service for malicious orders including repeated unreasonable return applications, fake quality complaints and abusive communication with support staff. All dispute resolutions follow local cross-border e-commerce consumer protection laws and international trade conventions.