Accessibility Statement

We commit to continuous digital accessibility optimization for all users, including visitors with visual, auditory, motor and cognitive impairments. Our website follows WCAG 2.1 AA international accessibility standards to remove barriers preventing equal access to product information and checkout functions.

Core website functions support standard assistive technology compatibility, including screen readers, voice navigation tools and keyboard-only browsing. Users can navigate all menu tabs, product filters and checkout buttons without relying on mouse cursor operation.

We adjust visual display settings for accessibility needs, including adjustable text zoom without page layout collapse, high contrast color mode for low-vision users, and descriptive alt text for all product images and promotional banners.

All embedded video and audio content on pest prevention guide pages contains synchronized closed captions and text transcripts, catering to users with hearing impairments. No auto-play background audio is deployed to avoid disturbance for users with sensory sensitivity.

We conduct quarterly third-party accessibility audits to identify unresolved browsing defects, such as unlabeled form fields and blurred interactive elements. All confirmed accessibility issues will be fixed within 30 working days after audit reporting.

Users can submit accessibility-related feedback, complaints or accommodation requests via official customer support channels. We will respond to all accessibility inquiries within 10 business days and provide personalized browsing assistance for individual user needs.

We support returns and exchanges for unopened, intact factory-sealed products within 30 days after order delivery. All returned items must retain original labels, packaging and complete accessories, and cannot have traces of human use or storage damage. Buyers bear return shipping fees for personal reason returns, while we cover all fees for quality-defective product returns.

For quality problems including formula failure, packaging leakage and ingredient deterioration caused by production defects, we provide two solutions: free replacement with priority shipment or full unconditional refund. Refund applications will be reviewed within 3 working days, and funds will be returned via the original payment channel within 5 working days after approval.

We strictly protect user personal data including shipping addresses, payment information and browsing records. We will never share, sell or lease user private data to third-party commercial institutions. All user data is stored in encrypted cloud servers compliant with GDPR, and will be permanently deleted at user's request after order completion.

We reserve the right to refuse service for malicious orders including repeated unreasonable return applications, fake quality complaints and abusive communication with support staff. All dispute resolutions follow local cross-border e-commerce consumer protection laws and international trade conventions.